FAQ

When will my purchase arrive? TOP

Most of our items will ship within 5 business days. Please allow 2-3 weeks for monogrammed items or custom orders (such as custom tutus, baby gifts, etc.). Allie Demers Designs cannot be responsible for delays caused by the carriers. You will receive an approximate delivery date with your order tracking email. If your item needs to be a rush order, please contact us. We offer express overnight delivery for an additional charge as long as the item is in inventory and not a special order.

How much is shipping? TOP

Shipping costs are calculated according to the weight of your item. An additional handling charge is applied to each order.

When is my credit card charged? TOP

Per our merchant account, your credit card will be charged when you place your order. If you feel uncomfortable having your credit card charged before shipping, please contact us. We will be more than happy to give you a call and take your billing information over the phone and charge your credit card when item(s) have shipped.

I received an error message during checkout - Why? TOP

We take many security measures to ensure all orders are not fraudulent. If you attempt to place an order and you receive a message that it cannot be processed, it may be due to either an incorrect billing address or credit card security code. The billing address of the credit card must match the credit card billing address on file. You must also have the 3 digit security code on the back (or front for American Express) to process your order. Another reason for error messages is the credit card you are using originates in another country.

Do you share customer information with other companies? TOP

We do not share any customer information with other companies.

How much do I have to purchase to be a wholesaler? What is the wholesaler discount? TOP
Wholesalers are required to purchase $200 worth of inventory are one time. Wholesalers receive a discount of 20%.

As a retailer, how do I prevent my customers from just going online and buying your merchandise directly? TOP
My wholesale customers receive my products under a different name then Allie Demers Designs. Your customers should not be able to search for my products on-line under the wholesale name.

Do you offer bulk discounts? TOP
Yes, if you order over $100, you will receive free shipping. If you order over $200, you will receive a 10% discount off your total purchase. If you have a business and think that you might purchase $200 or more on a regular basis, then please consider applying in the Wholesale section. If you qualify, you automatically receive 20% off of each purchase of $200 or more.

Your tutu sizes seem to only go up to size 8. What if need a tutu for someone bigger than a size 8? TOP
If you need a tutu bigger than size 8 or if your item is for an adult or pet pooch, please select your item through the Custom Order section. A small fee may be charged if additional materials are required to fit your requested size.

How do I clean and care for my tutu? TOP

If your tutu has flowers, please dry clean only. Never put your flowers tutu in the washing machine are the flowers are delicate and could shred.

If your tutu does not have flowers, please hand wash and hang to dry. Please do not put your tutu in the washing machine as tulle is a delicate material and may get caught in the rinse cycle.

To get out wrinkles in your tutu, hang your tutu outside of a hot steamy shower for five minutes. Be careful that the water does not directly touch the tutu. After the five minutes is up, just run your hands down the length of the tutu and the wrinkles should shake out.